Shipping Policy
LUMI-FI ("we" and "us") is the operator of (https://lumifi.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
LUMI-FI has a very fair shipping policy as below. Our shipping cost is broken down into two categories. 1. Standard Size Goods 2. Long Goods
3. Returns
3.1 Return Due To Change Of Mind
LUMI-FI (the operator of lumifi.com.au) will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition within 30 days.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
LUMI-FI (the operator of https://lumifi.com.au) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
LUMI-FI (the operator of https://lumifi.com.au) will happily honor any valid warranty claims that are related to the lighting products. A proof of purchase will be required for a successful warranty claim.
Customers will be required to send the faulty lighting product(s) back within the warranty period, along with a printed copy of the original purchase invoice/receipt and LUMI-FI will process the warranty claim.
Upon return receipt of items for warranty claim, you can expect LUMI-FI to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
a. a replacement product if the product is still available in stock. b. A full refund for products that are discontinued and not available in stock. c. Refund will not be provided if the product is a available at the time of warranty claim.
LUMI-FI is an authorised dealer of many brands. LUMI-FI does not process the warranty claims of these brands. All customers are encouraged to register their products for warranty purposes with the manufacturer. All the goods that LUMI-FI sells are genuine Australian stock and all warranty's will be honoured by the manufacturers of these goods.
4. Delivery Terms
4.1 Transit Time Domestically
For Lighting goods
As LUMI-FI is the importer and stockist of the lighting products, most of the lighting orders will be dispatched within 1 to working days. In general, domestic shipments are in transit for 2 - 8 days
For Audiovisual and Automation goods
As LUMI-FI is a dealer of these goods, it has to place the orders with its distributors once an online order is received. The Australian distributors of AV brands usually take 3 working days to get the products delivered to LUMI-FI. LUMI-FI will then dispatch the goods to its customers once it has received the goods from it suppliers. In such cases the final delivery time to the customer could be 10 working days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. Please note that because of electrical compliance, some of our product range is only available to Australian and New Zealand customers. Low voltage products (12V or 24V products) are available for other countries as well.
4.4 Change Of Delivery Address
Orders placed before 01 PM - AEST (UTC+10) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Cost incurred due to wrong delivery address, or a change of address after the shipment is dispatched will be billed to the customer.
4.5 P.O. Box Shipping
LUMI-FI (operator of https://lumifi.com.au) will not ship to P.O.Box addresses.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. LUMI-FI will notifiy you , the customer in such instances. The customer reserves the right to ask for a full refund from LUMI-FI if we are not able to fulfil your order withing 2-10 days.
4.7 Delivery Time Exceeded
If delivery time has exceeded the standard delivery time, please contact us by writing an email to info@lumifi.com.au, so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you do not receive a tracking notification, please contact us on info@lumifi.com.au
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Goods and Services Tax (GST) has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and LUMI-FI (operator of https://lumifi.com.au) encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to LUMI-FI (operator of https://lumifi.com.au) at the customers' expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched prior to initiating a cancellation, the shipping cost (if any), will not be refunded to customer.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at info@lumifi.com.au