Shipping Policy

Lumifi ("we" and "us") is the operator of (https://lumifi.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we may not be able to fulfill all ordered items. In such a situation, we will fulfil the available products and contact you to discuss if you would like a refund for the non fulfiled items or wait for more stock to arrive. 

2. Shipping Costs

Lumifi has a very fair shipping policy as below. Our shipping cost is broken down into two categories. 1. Standard Size Goods 2. Long Goods

3. Returns

3.1 Return Due To Change Of Mind

Lumifi (the operator of lumifi.com.au) will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition within 30 days.

Customers are to arrange return shipping and are liable to cover the cost of return shipping.

 Once returned items are received and accepted, refunds will be processed within one working day.

Lumifi (the operator of https://lumifi.com.au)  will refund the value of the goods returned but will NOT refund the cost of any shipping paid by the customer. 

3.2 Warranty Returns

Lumifi (the operator of https://lumifi.com.au) will happily honor any valid warranty claims that are related to the lighting products. A proof of purchase will be required for a successful warranty claim. 

Customers will be required to send the faulty lighting product(s) back within the warranty period, along with a printed copy of the original purchase invoice/receipt and Lumifi will process the warranty claim. 

One returned items are received for a warranty claim, you can expect Lumifi to process your warranty claim within 7 days.

Lumifi is an authorised dealer of many poplular electronics brands. Lumifi does not process the warranty claims of these brands. All customers are encouraged to register their products for warranty purposes with the manufacturer. All the goods that Lumifi sells are genuine Australian stock and all warranty related matters are handled by the manufacturers/distributors of these goods.  

4. Delivery Terms

4.1 Transit Time Domestically

For Lighting goods

As Lumifi is the importer and stockist of all the lighting products, orders consisting of  lighting orders will be dispatched within 1 to 3 working days. In general, domestic shipments are in transit for 2 - 8 days

For Audiovisual and Automation goods

As Lumifi I is a dealer of these goods, it has to place the orders with its distributors once an online order is received. The Australian distributors of AV brands usually take 3 working days to get the products delivered to Lumifi. We dispatch goods once received from the Australian distributor. In such cases the final delivery time  could be upto a maximum of 10 working days. 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. Please note that because of electrical compliance, some of our product range is only available to Australian and New Zealand customers. Low voltage products (12V or 24V products) are available for other countries as well. We advise that you send us an email first on info@lumifi.com.au

4.4 Change Of Delivery Address

Orders placed before 01 PM - AEST (UTC+10) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Cost incurred due to wrong delivery address, or a change of address after the shipment is dispatched will be billed to the customer. 

4.5 P.O. Box Shipping

Lumifi (operator of https://lumifi.com.au)  will not ship to P.O.Box addresses. 

4.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. Lumifi will notifiy you , the customer in such instances. The customer reserves the right to ask for a full refund from Lumifi if we are not able to fulfil your order withing 2-10 days. 

4.7 Delivery Time Exceeded

If delivery time has exceeded the standard delivery time, please contact us by writing an email to info@lumifi.com.au, so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you do not receive a tracking notification, please contact us on info@lumifi.com.au

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Goods and Services Tax (GST) has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Lumifi (operator of https://lumifi.com.au) encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Lumifi (operator of https://lumifi.com.au) at the customers' expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched prior to initiating a cancellation, the shipping cost (if any), will not be refunded to customer. 

 9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at info@lumifi.com.au